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Across the SADC region, national CX associations and professional training institutes have each been building standards, training practitioners and pushing organizations to serve customers better — largely in isolation. SACXC exists to change that: one regional council, member-governed, coordinating standards, accreditation support, research and advocacy — while every member keeps its independence.
Read Our MandateTo unite Southern Africa’s national CX associations and professional training institutes under one regional standard of excellence: coordinating accreditation, advancing professional recognition, generating regional research, and giving the region’s CX community a single, credible voice within SADC and within the continental ACXCO structure.
A Southern Africa where every customer, in every SADC market, experiences service built on shared, professionally governed standards of CX excellence — and where Customer Experience is recognized and valued as a profession across the region.
Coordinate SADC-wide CX standards and good-practice guidance, developed with input from every member across the region.
Learn moreA regionally coordinated accreditation framework for CX training and professional development, aligned with ACXCO’s continental pathway.
Learn moreThe State of CX in SADC — regional benchmarking research members use to make the case for CX investment at home.
Learn moreRepresent the region’s CX community to SADC institutions and ACXCO, and advance recognition of CX as a profession.
Learn moreMentorship, governance guidance and peer support that build institutional capacity for newer or smaller members.
Learn moreRegional General Meetings, forums and a standing peer network connecting CX bodies across the SADC states.
Learn moreRegionally — so members don't stand alone.
National CX associations and professional training institutes across all 16 SADC Member States are invited to join SACXC.